سياسة الاستبدال والاسترجاع

In case the product is damaged due to poor packaging or the courier's mistake, the product is returned and the customer is given the choice between a cash refund or compensation. If the product arrives different from the description, it is returned and the customer is given the choice between compensation or a cash refund. The product is not canceled after being prepared due to personal opinion or circumstances related to the customer, and the product that the customer delayed in receiving for several days is not exchanged for another product. Compensation for a delay of two hours beyond the agreed time is a discount coupon equal to the delivery fee. If the shipment is delayed outside Riyadh by two days beyond the agreed time, the customer is compensated with a 40 riyal discount coupon.